CMS Development

ClareF
Mitglied

Email Unsubscribe Page Not Working Properly

lösung

Hello! 

 

I'm attempting to create a two-step Backup Unsubscribe Page (which I'd apply to Manage Preferences, too), where the first step is a form asking for feedback on why a prospect is unsubscribing.  There's an onFormSubmit function which shows the second form, the actual, standard unsubscribe part:

<script>
  hbspt.forms.create({
	region: "xxx",
	portalId: "xxxxxxx",
	formId: "xxx-xxx-xxx",
  inlineMessage: ' ',
  onFormSubmit: function( $form ) {
    	$( '#step2' ).show();
    }
});

 

When I set the new page template via Marketing > Email > Subscriptions > Backup unsubscribe page, it seems to point to the default unsubscribe page on send.  

 

Any ideas why this may be happening?

 

Here's the snippet in the email template:

 

You can <a id="unsubscribe-link" class="hubspot-mergetag" data-unsubscribe="true" href="{{ unsubscribe_link_all }}" style="text-decoration: underline; whitespace: nowrap; color: #000000;">unsubscribe</a> any time.

 

What am I missing?

0 Upvotes
1 Akzeptierte Lösung
alyssamwilie
Lösung
Trendsetter/-in | Elite Partner
Trendsetter/-in | Elite Partner

Email Unsubscribe Page Not Working Properly

lösung

@ClareF The unsubscribe_link_all uses the same page as the unsubscribe_link (manage preferences) which would be the Subscription preferences page not the Unsubscribe backup page. So you'll want to swithc Subscription preferences page to your new template.

If this answer solved your question, please mark it as the solution.

Alyssa Wilie Profile Image

Alyssa Wilie

Web Developerat Lynton

Learn HubL | Get Marketing Insights

HubSpot Elite Solutions Partner
Lynton's HubSpot theme Rubric now available. Click to download.

Lösung in ursprünglichem Beitrag anzeigen

4 Antworten
alyssamwilie
Lösung
Trendsetter/-in | Elite Partner
Trendsetter/-in | Elite Partner

Email Unsubscribe Page Not Working Properly

lösung

@ClareF The unsubscribe_link_all uses the same page as the unsubscribe_link (manage preferences) which would be the Subscription preferences page not the Unsubscribe backup page. So you'll want to swithc Subscription preferences page to your new template.

If this answer solved your question, please mark it as the solution.

Alyssa Wilie Profile Image

Alyssa Wilie

Web Developerat Lynton

Learn HubL | Get Marketing Insights

HubSpot Elite Solutions Partner
Lynton's HubSpot theme Rubric now available. Click to download.
ClareF
Mitglied

Email Unsubscribe Page Not Working Properly

lösung

I got it.  The problem was actually hidden in the email template, not the pages.  Everything was set up correctly except for a couple of little, rogue snippets at the bottom of the email template.  

 

Sometimes you just have to come back for another pass with fresh 👀

0 Upvotes
ClareF
Mitglied

Email Unsubscribe Page Not Working Properly

lösung

@PamCotton, thanks for adding those folks, and a friendly bump 🙂

 

0 Upvotes
PamCotton
Community-Manager/-in
Community-Manager/-in

Email Unsubscribe Page Not Working Properly

lösung

Hello @ClareF , I will be adding some top experts to share their thoughts here, @tjoyce @thesnappingdog @DanielSanchez any recommendations to @ClareF matter?

 

Thank you,

Pam

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0 Upvotes