Email Unsubscribe Page Not Working Properly

[ClareF]

Hello! 

I'm attempting to create a two-step Backup Unsubscribe Page (which I'd apply to Manage Preferences, too), where the first step is a form asking for feedback on why a prospect is unsubscribing.  There's an onFormSubmit function which shows the second form, the actual, standard unsubscribe part:

<script>
  hbspt.forms.create({
	region: "xxx",
	portalId: "xxxxxxx",
	formId: "xxx-xxx-xxx",
  inlineMessage: ' ',
  onFormSubmit: function( $form ) {
    	$( '#step2' ).show();
    }
});

When I set the new page template via Marketing > Email > Subscriptions > Backup unsubscribe page, it seems to point to the default unsubscribe page on send.  

Any ideas why this may be happening?

Here's the snippet in the email template:

You can <a id="unsubscribe-link" class="hubspot-mergetag" data-unsubscribe="true" href="{{ unsubscribe_link_all }}" style="text-decoration: underline; whitespace: nowrap; color: #000000;">unsubscribe</a> any time.

What am I missing?

[alyssamwilie · Accepted solution]

@ClareF The unsubscribe_link_all uses the same page as the unsubscribe_link (manage preferences) which would be the Subscription preferences page not the Unsubscribe backup page. So you'll want to swithc Subscription preferences page to your new template.

[ClareF]

I got it.  The problem was actually hidden in the email template, not the pages.  Everything was set up correctly except for a couple of little, rogue snippets at the bottom of the email template.  

Sometimes you just have to come back for another pass with fresh 👀

[ClareF]

@PamCotton, thanks for adding those folks, and a friendly bump 🙂

[PamCotton]

Hello @ClareF , I will be adding some top experts to share their thoughts here, @tjoyce @thesnappingdog @DanielSanchez any recommendations to @ClareF matter?

Thank you,

Pam