CMS Development

joychuang
Member

E2=80=90 what does this mean??

Hello! I am new to Hubspot and recently tried to create a custom HTML template. I sent myself several tests, and one of them showed up as a bunch of text with these characters repeated: E2=80=99. After some googling, it looks like this has something to do with the Content-Type being set to "quoted-printable"? Any idea what this means and if there is something I can include in my HTML file to prevent this from occurring? 

 

Additionally...I was having issues with the message being clipped in Gmail (mobile app only, not desktop or mail app). The file size is far below 102KB, and I have done all the normal things like not using shortened URLs, not copying and pasting text/etc. Is there anything that Hubspot adds on to the file on the backend? 

 

Any help would be much appreciated! 


Thanks,

Joy 

0 Upvotes
5 Replies 5
lscanlan
HubSpot Alumni
HubSpot Alumni

E2=80=90 what does this mean??

Hey Joy,

 

Could you link me to the template you're working on? I've honestly never seen that text, but it does sound like something to do with character encoding. I'm happy to dig in and see what's causing it.

 

I'm also unsure about the clipping. But I think it'll help if I can see what your code looks like in the template.

 

Thanks,

Leland

Leland Scanlan

HubSpot Developer Support
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joychuang
Member

E2=80=90 what does this mean??

Hi Leland, 

 

Here is a link to my HTML file in Litmus: https://litmus.com/builder/7e392bf 

 

Hope this works. 

 

Thanks!
Joy 

0 Upvotes
lscanlan
HubSpot Alumni
HubSpot Alumni

E2=80=90 what does this mean??

Hey Joy,

 

So I'm not able to log into Litmus. Did you have a link to this happening in an email in HubSpot? If you do, feel free to just copy the URL in the HubSpot app when you're viewing the email or the email's template. I'll be able to log in that way.

 

I did a little more searching for that text and while I'm not sure what's happening, I still think you're seeing something related to URL encoding. Sometimes certain characters will need to be encoded in a URL. For example a space character can't be included in a URL, so we encode it as %20 in a URL. I think this article probably explains it better than I could: https://www.tutorialspoint.com/html/html_url_encoding.htm.

 

It sounds like E2=80=90 might be some kind of encoding for a hyphen. I think I'd need to play around with the actual email though to be sure.

 

Thanks,
Leland

Leland Scanlan

HubSpot Developer Support
0 Upvotes
joychuang
Member

E2=80=90 what does this mean??

Thanks Leland! Here is the link: https://app.hubspot.com/email/307343/edit-beta/9203599511/content

 

Let me know if that works! 

 

Best,

Joy 

0 Upvotes
joychuang
Member

E2=80=90 what does this mean??

Hi Leland, thank you so much for your response! Sorry to have to ask..but how do I link you to my template? 

 

Thanks again!!

Joy 

0 Upvotes