Duplicate Contacts Issue

[dkd2020]

Hi Everyone,

I have a client who needs help with a duplicate contact issue. As they put it...

If an existing contact submits a new request through the website, Hubspot returns an HTTP 409 error as the contact already exists and no notification is created and the details submitted are lost.

Looking for a way around this, so if someone is a dupe it maybe still creates a contact etc
According to client its matching against an email address. Maybe if we changed that?

I did speak to Hubspot live chat who confirmed that this shouldn't be happening. It should be creating a fresh contact each time. Sadly that was as far as the support when.

This is an example of what we are posting in:

"properties": [
{
"property": "email",
"value":"
},
{
"property": "fullname",
"value": "Test Three"
},
{
"property": "message",
"value": "This is a test"
},
{
"property": "phone",
"value": "01615191540"
},
{
"property": "hubspot_owner_id",
"value": "51041052"
}
]
}

Any help greatly appreciated.

Thanks!

[dennisedson]

hello @dkd2020 , could you add  the endpoint you are posting to?

Thanks!

[dkd2020]

https://api.hubapi.com/contacts/v1/contact/?hapikey=THEHUBSPOTKEYISHERE

That's the Endpoint thank you

[dennisedson]

@dkd2020 ,

If you do ommit the email address, you can create as many contacts with the same name as you want.  I would worry about some serious duplication, though.