Custom Script Issue

[HVosooghfar]

It seems that the HubSpot chatbox on our website is causing some issue. When we check the URL in Google rich result test tool, it shows us these errors. 

[Kevin-C]

Hey @HVosooghfar 

I'm not 100% i understand the issue.

Is the issue that you're getting errors? or that something isn't working as expected.

Could you elaborate?

[HVosooghfar]

@Kevin-C Google is telling us that Hubspot's script is stopping our website from being fully indexed. That's the issue. Would you please tell us what can we do to fix it?

[alyssamwilie · Accepted solution]

@HVosooghfar Hubspot blocks assets like this that are not SEO related. Although Google brings it up that those assets are blocked it is not blocking the indexing of your actual pages, only those Hubspot links. So these warnings are nothing to worry about.

From this Knowledge Base article -
"Additionally, external SEO tools may present blocked resource errors for HubSpot resources that do not need to be indexed. For example, there are scripts used to load the HubSpot sprocket shortcut menu which takes you to the page editor, or your HubSpot tracking code, that don't need to be crawled because they wouldn't surface as a search result, and they are not critical to understanding a page’s content. While these resources may be blocked or flagged, they do not mean that your page itself has not been crawled/"

[Kevin-C]

To not leave you empty handed. This article may (or may not) shed some light on the two techniques mentioned.

[dennisedson]

@Kevin-C what do you think about this?