Create tickets on profiles working with Whatsapp

[ManuelO]

In my company we have communication with the user through emails and Whatsapp, it would be interesting to create tickets when we receive a Whatsapp message to have all the information in the customer's profile. This way we would not have to work with the inbox of conversations and tickets.

Thanks

[Jaycee_Lewis]

Hey, @ManuelO 👋 Great suggestion. Would you mind reposting this in our Ideas community, please? Posting product feedback and suggestions there allows others to find it and add their comments and upvotes. 

Best,

Jaycee