CMS Development

BTucker
Member

Clipped email in Gmail views as mobile on web

Hello. Our emails are being clipped in gmail, which is fine. But when we go to "view entire message" the email views as mobile (all multi-column modules stack on top of one another). The email views as mobile even though it is on web. The suggested solution was to create a shorter email, but we are not willing to do that. This is not a problem we have on our current platform. Do anyone have any solutions? Thank you!

3 Replies 3
BTucker
Member

Clipped email in Gmail views as mobile on web

Thank you for the response!

 

Here are some screenshots:

Before opening "view entire message"

https://www.dropbox.com/s/qonr7gykzddpy7y/Screen%20Shot%202021-05-28%20at%207.09.09%20AM.png?dl=0

 

After opening "view entire message"

https://www.dropbox.com/s/lvre0tp1ry13umz/Screen%20Shot%202021-05-28%20at%207.10.09%20AM.png?dl=0

 

Please let me know if you ahve any thoughts on how to fix this. We appreiate it!

AnnaByDesign
Member

Clipped email in Gmail views as mobile on web

Hi BTucker, 

 

Did you ever get to the bottom of this? I'm having the same problem!

0 Upvotes
Kevin-C
Recognized Expert | Partner
Recognized Expert | Partner

Clipped email in Gmail views as mobile on web

Hey Btucker

You are correct, Gmail clips after 102kb of structural markup. And Hubspot adds quite a lot of markup!

But showing as mobile version on web is interesting! Could you possibly provide one of the view as “webpage links” and maybe some screen shots?

Kevin Cornett - Sr. Solutions Architect @ BridgeRev