CMS Development

jacob-j
Member

Chat is not working properly in smaller screens

Hello!

 

We have added the chat widget to our application.

The application is a small screen on a desktop device.

 

It looks like your "full screen chat" or "mobile chat" is not working when on desktop. It is getting cut off the screen. See screenshot of a tiny view in Chrome 77 on macOS below.

 

I consider this a bug, but maybe you guys added platform detection instead of screen detection for a reason. If so, can we add a configuration flag to the javascript embed code, stating that the chat should load in full-screen when opened?

 

We have tested this in IE11, Firefox, Safari, Chrome. On both PC and mac. Doesn't work on any of them.

 

Screenshot 2019-10-04 at 16.42.23.png

(Notice how it is cut off)

 

Hope we can get this solved soon as we have alot of users using this kind of setup.

 

Thanks!

 

All the best,

Jacob.

0 Upvotes
1 Reply 1
kestrada
HubSpot Moderator
HubSpot Moderator

Chat is not working properly in smaller screens

Hey there @jacob-j.

Thanks for bringing this to our attention.

Certainly I am happy to take a further look into it so we can take further steps. Would you mind sending me the actual web link where the ChatBot is located, please? This will allow us to test it in our end and therefore investigate more.

Regards,

Kira Robot Happy