CMS Development

GoldRobot
Participant

Cannot change asset marketplace provider name

SOLVE

Sorry if this is the wrong forum, bu tI cant find the answer anywhere, and HubSpot will only chat or talk to you on the phone if you have a Starter or greater acount level. 

My current problem is that I cannot change the company name in the Market Place Provider Profile. Navigate there via Asset Marketplace > Provider Info. Every time I try to change the company name and hit save I'm given the error "Something's not right - Sorry, but there was a problem updating your contact info. Please try again."

I'm unable to change it no mattter what. I've logged in and out, refreshed browser, emptied my cache, tried different browser, restarted machine, but no luck. Anyone have any ideas?

0 Upvotes
2 Accepted solutions
dennisedson
Solution
HubSpot Product Team
HubSpot Product Team

Cannot change asset marketplace provider name

SOLVE

okie dokie.  consider it done 🙂 

View solution in original post

Greatives
Solution
Member

Cannot change asset marketplace provider name

SOLVE

Hi @dennisedson ,

We have a similar issue in our provider account. There is a typo in the company name which we cannot edit as there is a listing by our team in the marketplace. 

 

Our company name is Greatives Web, not Greatives(s) Web with double s. Can you please assist?

 

Thanks
Giorgos

 

provider-info.png

View solution in original post

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8 Replies 8
Greatives
Solution
Member

Cannot change asset marketplace provider name

SOLVE

Hi @dennisedson ,

We have a similar issue in our provider account. There is a typo in the company name which we cannot edit as there is a listing by our team in the marketplace. 

 

Our company name is Greatives Web, not Greatives(s) Web with double s. Can you please assist?

 

Thanks
Giorgos

 

provider-info.png

0 Upvotes
dennisedson
HubSpot Product Team
HubSpot Product Team

Cannot change asset marketplace provider name

SOLVE

@Greatives 

Sorry for delayed response.  I have reported this and it looks like  there is going to be a change that will allow you to change the name by yourself. 

Should be relatively soon!

0 Upvotes
Greatives
Member

Cannot change asset marketplace provider name

SOLVE

Thank you @dennisedson for looking into this. 

I have also discussed this in Slack so I am sure that it will be sorted shortly.

0 Upvotes
dennisedson
HubSpot Product Team
HubSpot Product Team

Cannot change asset marketplace provider name

SOLVE

@GoldRobot,

Hi!  Sorry that you were having issues.  I went to your profile and updated the information for you.  Have toggled off for now.  Let me know if you still have issues!

 

0 Upvotes
dennisedson
Solution
HubSpot Product Team
HubSpot Product Team

Cannot change asset marketplace provider name

SOLVE

okie dokie.  consider it done 🙂 

GoldRobot
Participant

Cannot change asset marketplace provider name

SOLVE

You're the best Dennis. Thank you!

0 Upvotes
dennisedson
HubSpot Product Team
HubSpot Product Team

Cannot change asset marketplace provider name

SOLVE

@GoldRobot,

Hi!  Sorry that you were having issues.  I went to your profile and updated the information for you.  Have toggled off for now.  Let me know if you still have issues!

 

0 Upvotes
GoldRobot
Participant

Cannot change asset marketplace provider name

SOLVE

Hi @dennisedson, thanks for the help!

 

Unfortunately, I wanted it to show Gold Robot, instead of GoldRobot.dev. I'm still unable to change it myself, anyway you can help me again lol?

 

Thanks

0 Upvotes