Can't use chat when cookies are denied

[MQuennec]

Hi,

We're using a CMP, called tarteaucitron, for all our cookies.
When people refuse cookies, then the Hubspot tracking code is not fired. But we'd like visitors to still be able to chat with us.
Is it possible to refuse cookies and fire the chat ?

Many thanks,

[MQuennec]

Hi Teun, 

Thanks for your answer, but it'd be weird if users see two cookie banners :
- the first one with GTM, and Facebook pixel for instance

- and the second with Hubspot

There's no way to have only one banner for all my cookies ? (and still have the chat working ?)

[Teun]

Hi @MQuennec ,

Yes, this should be possible, but this requires some manual work. If the tracking script is not loaded whenever a user does not accept the cookies, you can not trigger the chat. However, the HubSpot tracking script places both tracking and functional cookies. If you keep the functional cookies, the chat should work. You could use the cookie banner API to only set the functional cookies.
We used the _hsq.push(['doNotTrack']); function in the past, but you have to check if that is still a valid option.