I just wanted to drop you a quick message to say this issue should now be resolved.
If you are still experiencing issues with this please open a ticket with our support team, or if you have already opened a ticket you may respond to that one.
We are currently experiencing an issue with this in some portals and our engineers are aware of it.
Could you submit an email ticket through the help widget in your portal please? This will allow our support team to attach your case to this issue and fill you in on any updates!