Feb 19, 2018 3:55 PM
I've tried a couple logo versions, all hi-res, and they all appear blurry in the header and footer. Any ideas? I've uploaded both png and jpeg files with transparent and non-transparent backgrounds and gone through the CSS to make sure there's no settings in there distorting the logo sizes.
May 5, 2019 4:23 PM
I followed the instructions on this page and it worked perfectly. I created individual artboards for each logo version (square, horizontal, etc.); also put the artwork on its own layer; used the artboard export tool as described in article; I tested as both a 1x output and a 150ppi.
The 150 ppi came out super crisp.
Apr 8, 2019 12:56 PM
I found a solution that works for me. Instead of uploading an image file, I added a new image and linked it to my logo url from my wordpress website. For whatever reason, the logo in the email is super crisp.
Apr 8, 2019 3:15 PM
Thanks for sharing @jehlen!
Feb 21, 2018 3:29 AM
try adding ?noresize behind the image link 😉
More info: https://knowledge.hubspot.com/articles/kcs_article/cos-general/can-i-disable-automatic-image-resizin...
Sep 13, 2018 5:43 PM
?noresize does not work. It looks like it does in the builder, but once you send the email it goes back to blurry. Really disspointing.
Jan 7, 2019 5:26 AM
I'm having the same issue...
Jan 10, 2019 12:28 PM
I had this issue for months. Try embedding your logo into a Rich Text Module (and add any custom coding necessary) and use that in place of the Global Logo Module.
After several back-and-forths with customer support, it seems like, at least in our case, the Global Logo Module was what was causing the logo to render poorly. According to the support rep I worked with:
"As the logo modules are designed to be user friendly there is a bit of a tradeoff to writing the source code in a custom fashion."
I was able to come up with a workaround that might provide you with a better image quality. If you look at the 1 column template you will see that there is a rich text module above the logo. I edited the source code of the module to be the following:
<div style="max-width: 300px;"><img src="https://xyz123.png" style="max-width: 100%;"></div>"
Jan 25, 2019 11:01 AM
What works for me as well is using an .svg format for the logo
Jan 25, 2019 12:58 PM - edited Jan 25, 2019 12:58 PM
SVG format will not work in email, so you are still going to have the pixelation issues.
Sep 14, 2018 6:08 AM
Can you share the preview link once?
Feb 20, 2018 7:02 PM
I had this issue too. Try saving your logo as a SVG file and using that--this worked for me and made the logo appear nice and crisp.
Nov 29, 2018 2:00 PM
SVGs won't work for in gmail, so unforatuntely this fix won't work for your email sends.