Animate Gif - Works in One HubSpot Test Email but Not Another

[kristen_sb]

I have an animated gif that we are using in two email templates - same image. They both animate in HubSpot preview. When tested to GMAIL one animates and one does not. 

To make matters more complex, the template that is not rendering animation in the test email (referenced above) actually does render a working animated gif in a different email created from this template. 

All animated gifs are under 100K size wise, so size really shouldn't be an issue for gmail in this case.  

[SLessard7]

I am following the steps provided and am not able to upload a GIF in my HubSpot marketing email. It only allows for images and the video formats that are accepted do not include GIFs. What is the easiest way to go about it?

[jennysowyrda]

Hi @kristen_sb,

If you are still experiencing this issue can you please send along links to the example emails (preview version) along with links to the gifs, and any other information you can provide so that the Community can assist. 

Thank you,

Jenny

[ouvar]

My animation is working in the edit section but not in the test email. Can you help?

[jennysowyrda]

Hi @ouvar,

The more information, details and screenshots you can provide (along with links), the better the Community can assist.

Thanks,
Jenny

[EvelynF]

I'm having the same issue - gif shows animation on preview and when email is opened in Mac, but not on Windows.

Preview: https://preview.hs-sites.com/_hcms/preview/content/9239149410?portalId=3777867&_preview=true&cacheBu...

[PassionforFashi]

Same here. In email editor it works, after email sending it doens work in email. But does work when opening in browser... Hubspot please solve asap.

[jennysowyrda]

Hi @PassionforFashi,

Gifs are supported in HubSpot's editors; however, they are not supported in every email client. For example, both Outlook and Gmail do not always support gifs (see articles below):

• https://litmus.com/blog/a-guide-to-animated-gifs-in-email
• https://www.crossware.co.nz/blog/issues-with-gifs-in-outlook/
• https://content.myemma.com/blog/the-case-for-gifs-in-email

Thank you,
Jenny

[kristen_sb · Accepted solution]

Hi Jenny,

We resolved this, thanks. A designer told us It was a variable scope browser issue -  the email client needed variables added in the header (just in case someone has this issue in the future and finds the case.)

Kristen

[NCkwong]

Same here, my animation is not even working in the edit section

what happen?

[vasjornsen]

What variables should be included in the header?