spam on live chat

[bolliver]

We have added live chat to our B2B website. (we do not have service hub)
We are getting 40-50% of our conversations as spam eg "vjerv uviebvibfin".
It is becoming annoying to those who are responding ( especially in thier free time, weekends etc) .

Is there a way to make someone fill out a name & email FIRST? as I have seen on other websites?  
Thanks 

[karstenkoehler · Accepted solution]

Hi @bolliver,

Yes, this is possible. You can find step-by-step instructions here, under '1. Build - create a welcome message': https://knowledge.hubspot.com/chatflows/create-a-live-chat#1-build-create-a-welcome-message

There's also a related thread here which you might find helpful: https://community.hubspot.com/t5/CRM/Lots-of-spam-in-chatflows/td-p/684481

Best regards!