spam on live chat

bolliver · ‎Nov 1, 2022

We have added live chat to our B2B website. (we do not have service hub)
We are getting 40-50% of our conversations as spam eg "vjerv uviebvibfin".
It is becoming annoying to those who are responding ( especially in thier free time, weekends etc) .

Is there a way to make someone fill out a name & email FIRST? as I have seen on other websites?
Thanks

karstenkoehler · ‎Nov 1, 2022

Hi @bolliver,

Yes, this is possible. You can find step-by-step instructions here, under '1. Build - create a welcome message': https://knowledge.hubspot.com/chatflows/create-a-live-chat#1-build-create-a-welcome-message

There's also a related thread here which you might find helpful: https://community.hubspot.com/t5/CRM/Lots-of-spam-in-chatflows/td-p/684481

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

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View solution in original post

karstenkoehler · ‎Nov 1, 2022

Hi @bolliver,

Yes, this is possible. You can find step-by-step instructions here, under '1. Build - create a welcome message': https://knowledge.hubspot.com/chatflows/create-a-live-chat#1-build-create-a-welcome-message

There's also a related thread here which you might find helpful: https://community.hubspot.com/t5/CRM/Lots-of-spam-in-chatflows/td-p/684481

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

Did my post help answer your query? Help the community by marking it as a solution.

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spam on live chat

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