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Blog, Website & Page Publishing

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CStenger on January 23, 2024

How do you remove chat from a website?

Hi! In Conversations>Chatflows, every chat is off. However, when we add our hubspot embed code to our site, the chat bubble and window still appear. We don't see it on the HubSpot cms pages, just externally where we have the tracking code. I read more

Reply Chat

0 upvote

3 Replies

CStenger

Participant

January 24, 2024 10:49

Thank you both for your quick response. I confirmed with our developer that we still see the chat window in incognito mode. Our chatflows have been t...read more

Solved

DGibson2 on September 21, 2023

How do i go about updating these social icons on the top of my website

Hi, I'm wondering if anyone is able to help me. I'm currently working on updating the twitter icon to change it to the neew 'X' logo to keep our website up-to-date and fresh. However, i'm currently stuggling to find a way of carrying this piece of w read more

Reply Chat

0 upvote

2 Replies

Accepted solution

Ben_M

Key Advisor

September 21, 2023 08:09

You will likely need to go into the Design Tools to edit your template. If this is a template from the marketplace you could ask the creator of the t...read more

Solved

EAste11 on April 07, 2023

Hide chatbot icon when users click on hamburger menu on mobile

Good morning, I've recently activated a Hubspot live chatbot on my website, which appears on the bottom right of the webpage. However, when a user clicks on the menu from a mobile device, the chatbot icon covers the option to change language read more

Reply Chat Enterprise Marketing Website Pages

0 upvote

2 Replies

Accepted solution

Kevin-C

Recognized Expert | Partner

April 14, 2023 09:49

Thank you @PamCotton Hey @EAste11 I'd bet we can just modify teh z-index of the elements on the page when the menu is open. If you could shar...read more

amir_kapsr on March 16, 2023

DNS issue with chatbot

I am using CloudFront as a reverse proxy with HubSpot, but I am experiencing DNS issues with the chatbot. I have already integrated all the required headers, including HubSpot-Trust-Forwarded-For: true and X-Forwarded-For, any suggestions ?

Reply Chat

0 upvote

3 Replies

danmoyle

Most Valuable Member | Elite Partner

March 20, 2023 12:15

@amir_kapsr okay let me check with some of my colleagues. It looks like maybe it's a setting in your domain registrar, but I'll see if I can find m...read more

ValK on June 02, 2022

Made my button trigger the chat. But once the user closes the chat, the button doesn't work anymore.

I've made the button "See It Live", on all pages of my site ( https://www.opslock.com ), trigger a chat bot. However, if a user closes it, the chat doesn't reopen if they click on the button again. I've looked at some documentation, but I don't und read more

Reply Chat

0 upvote

2 Replies

ValK

Participant

June 02, 2022 09:43

Not what I meant. For example, when you click on "See It Live" the first time, the chat appears. However, if you close it and click on "See It Live" ...read more

Solved

KLitzenberger on December 02, 2021

Chatflow from Hubspot to Webflow?

Is it possible to implement a chatflow from Hubspot on Webflow?

Reply Chat Website Pages Workflows

0 upvote

1 Reply

Accepted solution

webdew

Guide | Diamond Partner

December 03, 2021 01:08

Hi @KLitzenberger , If you want to implement a HS chatflow on any ecternal website, to track teh data yiu have to install the HubSpot tracking cod...read more

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