What is Hubspot's Nameserver name?

[inquiry]

I am trying to connect my domain from GoDaddy. It requires that I add a Nameserver for Hubspot since Hubspot is not a default partner. What is Hubspot's nameserver name? The attached screenshot shows the previous company's information that I want to change.

[kvlschaefer]

Hi @inquiry,

Thanks for reaching out! 

Looking at GoDaddy's documentation here, changing nameservers changes in GoDaddy is done through their DNS panel.

It isn't possible to manage DNS settings within HubSpot - HubSpot can only provide a DNS record for users to add to their existing nameservers. To connect a domain to HubSpo, you would just need to add the CNAME records to DNS host. In this case, it looks like GoDaddy if I'm understanding properly.

I would recommend trying out these steps to connect your domain to GoDaddy. If GoDaddy continues to ask for your nameservers, I would recommend contacting their support team and sharing this screenshot with them to get additional guidance. 

Best,

Kristen

[PDeray]

Yes, but I also need teh nameserver info!!! Right now they are GoDaddy (as you can see on image below). I can change them but need YOUR nameservers so I can enter them in godaddy. 

[inquiry]

GoDaddy tech support says the nameserver name can be confirmed by hubspot
only because every provider has their own nameservers.

[kvlschaefer]

Hi @inquiry,

We would then need more clarification regarding why GoDaddy is telling you that you need nameservers. I would recommend providing the following information to GoDaddy Support and sending us their reasoning.

You can't manage DNS settings in HubSpot - we only provide a DNS record for users to add to their existing nameservers. To connect a domain to HubSpot you just need to add their CNAME to their DNS host.

Thank you,

Kristen

[inquiry]

What is Hubspot's CNAME? Hubspot is not a default partner of GoDaddy and
requires it to be input manually; before I can add in a CNAME I need
Hubspot's nameserver name.

[kvlschaefer]

Hi @inquiry.

You can find the CNAME records while connecting your domain to HubSpot as mentioned in this help article. You will copy them to your DNS records 🙂 

Can you try out the steps in the above article and let us know how it goes?

Thank you,

Kristen