Website unavailable

[GAhmed]

Hi Everyone,

I'm new to HubSpot and I just published the website for my new agency, it says that the website is published and that the domain is active ( I bought the domain outsiude of HubSpot), however, if I search up my website from outside the HubSpot platform it says "this page is unavalibale", whereas when i access the page through the URL on the platform it works just fine.

Please help ASAP im so worried !!

Thank you

[GAhmed]

Hi! 

The only URL I have is the one given to me by the platform : Link to my page 

I tried searching it up from another browser and it still says that the page is unavailble !

here, all of my domains are activeI thought that maybe google hasn't crawled my website yet but I'm not able to submit to google search engine due to age restrcitions, what should I do?

[TomM2]

Hey @GAhmed looks like you have a language slug at the end of your url (en-gb). You need to navigate to your domains language settings, and then disabled the toggle for "use language specific prefix" for this language. Otherwise HubSpot will keep adding in the language slug to your page! 

[GAhmed]

I have but it won't work!

[GAhmed]

I switched it off a few days ago so I am not quite sure why it's still showing at the end  of the URL :

[Jnix284]

@GAhmed as @TomM2 mentioned, the issue is caused by your language settings. 

I have an idea in the community to change how this is handled, it'd be great if you could add your feedback and upvote:

Turn off Language Slug by default 

[GAhmed]

I turned it off a few days ago but the eng/gb bit is still there 

[Jnix284 · Accepted solution]

@GAhmed please check this video to see if it's the individual page's language settings.

[Gaurav_Aggarwal]

Hey @GAhmed 

I can see that your original URL is: https://www.pitchpearl.co.uk/ 

In your HubSpot account navigate to content go to website pages click on any of your website pages click settings on the top and check your page URL and content Slug if you have any additional content slug there remove that: 

Your website is not opening because your website pages contain URL slugs as I can see from the above page link you have shared: https://www.pitchpearl.co.uk/en-gb/ 

To resolve this issue you need to change the URL of your Content kindly follow this article here to know how to do this: https://knowledge.hubspot.com/website-pages/change-the-url-of-your-content 

If still the issue exists kindly follow this article here and find out more troubleshooting steps: https://knowledge.hubspot.com/website-pages/troubleshoot-content-issues 

 Let me know if you have any follow-up questions.

If you found our post helpful in resolving your query kindly mark it as an accepted solution!

[GAhmed]

Hi there,

I've tried everything and it's still not working!! I've changed the language setting and the 'eng/gb' bit is still there, I went on the settings of the website and changed the lngauge to normal english instead of gb english and the end slug was gone but it still shows for some reason when I go to content -- websites -- details and it shows me that the URL still has the 'eng/gb'. Then I tried verifying my website on google search console, I copy and pasted the meta tag in the HTML head section of the website but it won't verify it saying that the tag isn't in the right section!! What do I do?

[TomM2]

Hi @GAhmed do you have a link to your URL? 

If you access it from a different browser, device or network do you see the same issue? 

It's possible you may be experiencing some caching issues where the older information is stored on your browser. This is very common during domain changes and website launches. If it's not happening on another browser then it would point to it being a caching issue. 

If it is, I would need to see the domain to troubleshoot further.