Website not visible

[CBrown86]

My status shows "published" but when I put my URL in a browser, it shows website unavailable. It's quilterchic.com.

[Jnix284 · Accepted solution]

Hi @CBrown86 I'm sorry I didn't catch this sooner.

Your home page is the only one that doesn't work because you don't have anything published there, but once I added one of the pages from your screenshot (I tried quilterchic.com/patterns) it worked.

So I looked over your screenshot again and noticed your home page is listed as /home and since you don't have anything published to the root domain, that is the cause of the error.

All you have to do is open the home page and remove the "home" from the box and resave. This will move that page to the root domain and all the pages will be accessible.

[Jnix284 · Accepted solution]

@Alcha86  we did, in her case it was the language settings for the domain that was modifying the URL and there wasn't a redirect to handle it.

If your website is only in one language, you can turn this toggle off to resolve the issue.

If this is not the issue, then I would need a little more detail to help narrow down why it is not working.

[CBrown86 · Accepted solution]

Yes, it is showing now. Go to settings(icon upper right)>Tools>Website>Domains & URLs. Click language settings and there's a toggle switch "Enable language specific redirects". It needs to be in the off position. Like Jennifer said, this is if your site is only in English.

[TinTrumpet]

I've got the same problem.  I checked language setting, it is ok.  For a while I could get to the website but other people could not, now I can't get to it either - may have to do with something the chat help guy told me to do last night.  

[Jnix284]

@TinTrumpet I recommend creating a new discussion thread with details about your issue, you can link to an existing thread if it's related, but when you ask for help on a thread that is already marked as solved, others in the community won't see it.

Feel free to tag me in the post or comments and I'll be happy to take a look.

[Alcha86]

@CBrown86 did you ever find the solution, I am facing the same issue.

[Samsfortune45]

Hi, @CBrown86 

@Jnix284 

I can't find any toggle switch 

Please can you send me a screenshot 

Thanks 

[Jnix284 · Accepted solution]

@Samsfortune45 here are the language settings:

you can see more details in this thread

[CBrown86 · Accepted solution]

Yes, it is showing now. Go to settings(icon upper right)>Tools>Website>Domains & URLs. Click language settings and there's a toggle switch "Enable language specific redirects". It needs to be in the off position. Like Jennifer said, this is if your site is only in English.

[NBites]

I did that and its not working for me

[Jnix284]

@NBites are you still having issues with your website not displaying?

It would be best to start a new post so we can work through your specific configuration together to track down what the problem is. Feel free to tag me in the post and I'll jump in to help with next steps.

Please include screenshots of your DNS, page settings, etc. and include your website URL so we can narrow down what's going on

[Alcha86]

Worked, thanks!

[Jnix284 · Accepted solution]

@Alcha86  we did, in her case it was the language settings for the domain that was modifying the URL and there wasn't a redirect to handle it.

If your website is only in one language, you can turn this toggle off to resolve the issue.

If this is not the issue, then I would need a little more detail to help narrow down why it is not working.

[CadTEAM98]

Hi there, having the same issue.  All my other pages are showing except the main page www.cadteam.co.za. I've tried turning the language off. Now it says error 404

[Jnix284]

Hi @CadTEAM98 someone else just ran into this same issue yesterday, it has to do with the server not fully propogating the change:

it's a server cache issue and you can try forcing it to reset by following these steps.

If this doesn't work, then you can create a redirect from the URL with your language slug included to http://www.cadteam.co.za/ as a temporary solution until HubSpot and your DNS pick up the change to remove the language settings.

[Jnix284]

Hi @CBrown86 have you verified your domain settings? Here is an article from HubSpot about hot to troubleshoot your domain.

[CBrown86]

It shows in Hubspot that it is connected.

The troubleshooting guide says, "Confirm that the CNAME records match the Host(name) and Values proided by HubSpot during the connection process." Where can I find these? That might be the problem.

[Jnix284]

@CBrown86 you'll find the CNAME where you purchased the domain (like GoDaddy).

[CBrown86]

But what are the "values provided by Hubspot?" That's what I don't know. I understand the domain provider, but was I given numbers to put into the domain provider from Hubspot? Besides, it shows that it is connected in Hubspot. (See the screenshot above)

[Jnix284]

@CBrown86 that would have been part of the connection process, and since it shows connected I doubt that is the issue. 

When I try to open the page, I get this error:

Unsupported protocol

The client and server don't support a common SSL protocol version or cipher suite.

I found an article that explains the error:

ERR_SSL_VERSION_OR_CIPHER_MISMATCH error occurs when the browser can’t establish a secure connection with the webserver. It all starts with the SSL certificates used for providing a secure and encrypted connection between a website and a web browser.

Here is the knowledge base article on how to verify your SSL settings.

[CBrown86]

The options in the article are already enabled. Isn't SSL part of the Hubspot end of the site? Here is the error in Safari:

It looks the same to me in Chrome, too.

[AStan2]

The same problem here, and I do not know what to do! The other comments are deceiving me!

[CBrown86]

Here is what I marked as the solution: Yes, it is showing now. Go to settings(icon upper right)>Tools>Website>Domains & URLs. Click language settings and there's a toggle switch "Enable language specific redirects". It needs to be in the off position. Like Jennifer said, this is if your site is only in English.

There was also the issue that my homepage wasn’t marked properly, or something. ¯\_(ツ)_/¯