Last week I had the tracking code embedded in our website. Since then I've been receiving forms and contacts to my hubspot free account. But I'm not seeing these leads entered into the CRM that our company uses. I've been assuming the forms have gone to our employees in office as usual too. Am I wrong in assuming this? Has the website stopped sending those forms to our customer service reps, and started sendign it straight to Hubspot?
It sounds like you're currently managing multiple HubSpot portals - is this correct? Form submissions will only go into the portal which you have used the tracking code for. If you have any other portals, these contacts will not appear in those portals (and the notifications will not go to the other users).
Can you send your email address you're using to log in to HubSpot? I can try and take a look at the accounts you are connected with.