Website form submissions - where do they go?SOLVE
Oct 5, 2017 11:07 AM
Last week I had the tracking code embedded in our website. Since then I've been receiving forms and contacts to my hubspot free account. But I'm not seeing these leads entered into the CRM that our company uses. I've been assuming the forms have gone to our employees in office as usual too. Am I wrong in assuming this? Has the website stopped sending those forms to our customer service reps, and started sendign it straight to Hubspot?
Solved! Go to Solution.
Oct 13, 2017 3:18 AM
Hey @MitchellB! Thanks for that question.
With collected forms, HubSpot listens in for form submissions on your pages. They'll still going to their original, pre-hubspot, destination.
So the submission goes to its original destination + logged inside HubSpot.