Visitor tracking

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wmflan39
Contributor

What determines when a visitor's activity tracking starts. I see many of my Contacts starting from Direct Traffic at a landing page (for which there are no links in the wild, only internal links).

 

WmF

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karstenkoehler
Solution
Most Valuable Member

Hi @wmflan39,

 

Yes, you should be seeing these page views, see this screenshot (page names removed).

 

karstenkoehler_0-1620195400913.png

 

There is some more information on how HubSpot tracks visitors here. If some page views are dropped from the page view history, I'd recommend checking with HubSpot support – it looks like you're on a Professional subscription. Support is included in that and they could further investigate this with you right in your portal.

 

Best regards!

 

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


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karstenkoehler
Most Valuable Member

Hi @wmflan39,

 

Traffic categorized often comes from people who typed the URL directly in their browser, or removed all query parameters before entering a site.

 

This also happens when people do not accept cookies. Let's say someone visits your website via a social network. If they don't accept cookies, the indication about the source is not carried over to the next page the view, and the next, and the next – which means that it's not available when the form is submitted either. Not having any indication of the source, HubSpot is likely categorizing this as direct traffic.

 

Best regards!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


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wmflan39
Contributor

Thanks Karsten, that's helpful.

Is HubSpot meant to be tracking all page views? I did a test (incognito), arriving at my homepage, accepted cookies, visited 5 randon pages then sbbmitted a form. Only the arrival page (Direct traffic as you mentioned) and the form landing page are recorded in the activity column, none of the intervening pages are noted. Is that expected behavior?

 

Thanks again!

 

WmF

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karstenkoehler
Solution
Most Valuable Member

Hi @wmflan39,

 

Yes, you should be seeing these page views, see this screenshot (page names removed).

 

karstenkoehler_0-1620195400913.png

 

There is some more information on how HubSpot tracks visitors here. If some page views are dropped from the page view history, I'd recommend checking with HubSpot support – it looks like you're on a Professional subscription. Support is included in that and they could further investigate this with you right in your portal.

 

Best regards!

 

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

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wmflan39
Contributor

Thank you karstenkoehler, I think I was expecting a card for each page and I overlooked the 'page views' card as you demonstrated.

 

WmF39

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karstenkoehler
Most Valuable Member

Nice, @wmflan39, glad it's resolved. Have a great day!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

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