Video encoding for hours

ik96 · ‎Feb 21, 2019

I am adding a video in a rich text module box. But for some reason the video does not work. The thumbnail shows but when you press play it says "Video Encoding, Please Wait" It has now been around 4 hours since I uploaded it.

Screenshots below

Screen Shot 2019-02-21 at 4.05.55 PM.png Screen Shot 2019-02-21 at 4.06.07 PM.png

jennysowyrda · ‎Mar 1, 2019

Hi @ik96,

Are you still experiencing this issue? Can you share a link to the page with the video?

Thank you,

Jenny

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terrichen · ‎May 31, 2019

I have the same issue! It's been a day and still encoding...

https://info.agilepoint.com/lightweight-app-built-in-30-mins

jennysowyrda · ‎Jun 5, 2019

Hi @terrichen

The video appears to be working now.

If you are still experiencing issues with this, I would recommend reaching out to HubSpot technical support.

Thank you,
Jenny

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