Video encoding for hours

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New Contributor

I am adding a video in a rich text module box. But for some reason the video does not work. The thumbnail shows but when you press play it says "Video Encoding, Please Wait" It has now been around 4 hours since I uploaded it.

Screenshots below

Screen Shot 2019-02-21 at 4.05.55 PM.pngScreen Shot 2019-02-21 at 4.06.07 PM.png

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Community Manager

Hi @ik96,

 

Are you still experiencing this issue? Can you share a link to the page with the video? 

 

Thank you,

Jenny


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Occasional Contributor

I have the same issue! It's been a day and still encoding...

https://info.agilepoint.com/lightweight-app-built-in-30-mins

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Community Manager

Hi @terrichen

 

The video appears to be working now. 

 

If you are still experiencing issues with this, I would recommend reaching out to HubSpot technical support.

 

Thank you,
Jenny


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