Unable to Edit Landing Pages or Add Images (Marketplace Account)

[MMFall]

I created a Marketplace account and can no longer edit landing pages. I get the following notification: [missing “en-us.components.accountVerification.notSuspended.actionTooltip” translation]

I'm also no longer able to upload images. 

I'm a super admin and the only user in my account. Any reason why this may be?

[MMFall]

Hi @TiphaineCuisset,

I tried clearing my browser cache and working in an incognito window, both to no avail. Here are some additional error messages:

As a reminder, I am a Super Admin and the only user in my account.

I also get the following error message when trying to create a new contact: 

And the following message when in the settings (gear icon):

I am not taking any complicated steps... simply logging into HubSpot, clicking the marketing tab, clicking landing pages or file manager from the dropdown, and attempting to edit landing pages/add images.

[TiphaineCuisset]

Hi @MMFall 

I have received your information, and currently investigating with the team - I will let you know as soon as I can.

Best,

Tiphaine

[MMFall]

@TiphaineCuisset thank you! Keep me posted.

[TiphaineCuisset]

Hi @MMFall 

Thank you for your patience - This issue should be solved, could you confirm it's working for you? 

Best, 

Tiphaine

[MMFall]

@TiphaineCuisset I now have the ability to create landing pages again, but I'm still blocked from uploading images/files to the file manager. I just sent along another HAR file for your team to take a look at.

Thanks.

[TiphaineCuisset]

Hey @MMFall 

Thank you for the update and I have received the HAR file and passed it on to the team - I'll keep you updated as soon as I can 

Thank you for your patience, 

Tiphaine

[TiphaineCuisset]

Hey @MMFall 

It should be really all set now, could you confirm? 

Thank you again for your patience!

Best, 

Tiphaine

[TiphaineCuisset]

Hi @MMFall 

Thank you for reaching out and for the screenshot

Would you mind trying to clear your cache following those steps, as well as trying with another browser and with an incognito window? 

If this is still happening, could you clarify what steps exactly you're taking and where exactly you're getting stuck? Where exactly do you get the notification? The more information, screenshots, and details you can provide the better I can assist!

Best, 

Tiphaine