Blog, Website & Page Publishing

UltraViolet
Participant

Trouble publishing website

SOLVE

Hi all! I'm having trouble publishing my webpage using a free HubSpot account. My domain is with GoDaddy and I think I've connected everything correctly. If I click the link in Hupspot I see my page, but if I type my domain in the address bar I get a "page not found" message. Any ideas what the problem could be?

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1 Accepted solution
Teun
Solution
Recognized Expert | Diamond Partner
Recognized Expert | Diamond Partner

Trouble publishing website

SOLVE

Hi @UltraViolet ,

 

The slug determines on what URL your page can be visited.

So let's say you connected example.com as your domain and the slug of your page is set as 'home'.

That means your page can be visited on example.com/home

 

If you leave the slug empty, your page can be visited on example.com/

So without anything behind the domain name.

 

If you create a second page and the slug is set to 'about-us', that page can be visited on example.com/about-us

 

You can still edit the slug after you created and published the page.

 



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11 Replies 11
KHassen3
Participant

Trouble publishing website

SOLVE

This was incredibly helpful thank you so much as I had the same issue and struggled for more than a week not realizing this was the issue.  Now I can see it and some others can, but others report still getting the error messages - is that just a "caching" issue.  The other issue I now have is that it is not showing up at all on mobile - for me or for any one else.  What is that about?

0 Upvotes
PhilKirkham
Member

Trouble publishing website

SOLVE

Hi, I have been struggling with the same problem.  If you go to www.domain name/pagename you'll see the page.  I think it might have something to do with the home page setting?

0 Upvotes
UltraViolet
Participant

Trouble publishing website

SOLVE
I was thinking that too. I will try it and let you know!
0 Upvotes
Teun
Recognized Expert | Diamond Partner
Recognized Expert | Diamond Partner

Trouble publishing website

SOLVE

Hi @PhilKirkham ,

 

In that case you want to empty the slug for the homepage 🙂



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Teun
Recognized Expert | Diamond Partner
Recognized Expert | Diamond Partner

Trouble publishing website

SOLVE

Hi @UltraViolet ,

 

Few things come to mind:

 

1. If you go to Settings > Website > Domain & URL's, does it show that your domain is connected?
Schermafbeelding 2022-07-29 om 09.09.11.png

 

2. If you edit your website page in HubSpot, and you go to the settings tab, is your domain set to the correct domain you connected and is the slug what you expected?
Schermafbeelding 2022-07-29 om 09.10.53.png

3. If the above is all correct, did you publish your page?

4. If that doesn't work, did you create your page through content staging or directly from the website pages UI?



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UltraViolet
Participant

Trouble publishing website

SOLVE

Thank you for your answers!  
1.  Yes it shows it's connected 

2.  It's set to the correct domain.  The slug looks maybe like the title I gave the page in HubSpot when I created it.  I don't really know what a slug is or what it does, so I don't know what to expect here.

3.  I did publish it

4.  I created it from the website pages

0 Upvotes
PhilKirkham
Member

Trouble publishing website

SOLVE
thank you. I needed to delete the slug on my Home page.
0 Upvotes
UltraViolet
Participant

Trouble publishing website

SOLVE
I did the same and it worked!! Thank you.
0 Upvotes
Teun
Solution
Recognized Expert | Diamond Partner
Recognized Expert | Diamond Partner

Trouble publishing website

SOLVE

Hi @UltraViolet ,

 

The slug determines on what URL your page can be visited.

So let's say you connected example.com as your domain and the slug of your page is set as 'home'.

That means your page can be visited on example.com/home

 

If you leave the slug empty, your page can be visited on example.com/

So without anything behind the domain name.

 

If you create a second page and the slug is set to 'about-us', that page can be visited on example.com/about-us

 

You can still edit the slug after you created and published the page.

 



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UltraViolet
Participant

Trouble publishing website

SOLVE
Thank you so much. That was it. I deleted the slug and it works now.
0 Upvotes
Teun
Recognized Expert | Diamond Partner
Recognized Expert | Diamond Partner

Trouble publishing website

SOLVE

Awesome. Happy I could help!



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