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Transferring a user from Chat Bot to Live Chat
Member
Jan 9, 2021 5:16 PM
Hello - I am setting up our Chat Bot and Live Chat. If a user still has questions after the Chat Bot, I see that there is an option to transfer to a live person which is great. However, this is locked. Do we have to pay and upgrade just for this feature? The user will be transferred to the same members of our team (already set-up in Hubspot). We are a small group that's why we needed the chat bot to qualify the questions first. How can I enable this feature please? Thank you
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