Betreff: Totally wrong form being published to website

[RMobley]

Hi there,

I have a landing page ive created that includes a form.  The form is a clone of a different form with slightly different parameters/contents in the form.  When I view the landing page in the page editor the form looks correct, when i preview the page in hubspot, the form looks correct, but when I publish the page, the form on the published live page is the originial form, not the clone/updated one.  

I've tried cloning the page without a form attached and readding the cloned form, no luck same result.  I've removed the form and readded it on the original page as well, same result.  

I cannot figure out what is causing the page to display the original form on the live page, but no where else in hubspot itself. 

[RMobley · Accepted solution]

I ended up creating a totally new form instead of using the cloned one and that solved my issues.

[franksteiner79]

Hi @RMobley 

Sounds like a caching issue to me.

Have you tried looking at the published LP with the new form in an incognito window?

Frank

[RMobley]

I have indeed tried opening on an incognito browser and clearing my cache, shouldve mentioned that.  Same issue.

[pashairshad]

It sounds like (at first) this is a cache issue. I'm going to assume this is using HubSpot's COS.

Initial things to try:

1. Hard Refresh & Cache Issues

• Test: Open the published page in an incognito/private window or a different browser.
• Test: Manually append a cache-bypass parameter:
  • Example: https://yourpage.com/?hsDebug=true
  • If this forces the correct form to appear, then HubSpot or your browser was serving a cached version.

2. HubSpot's Form Module Not Updating

• Issue: Even though you updated the form inside HubSpot, the page may still reference an older version.
• Fix: Try removing the entire form module, save and publish the page without any form, then add the form again and republish.

3. Check the Form ID in Page Source

• Issue: Your landing page may still be referencing the old form’s ID.
• Test:
  • Right-click on the published page and Inspect Element (Ctrl + Shift + I on Windows, Cmd + Option + I on Mac).
  • Search (Ctrl + F) for "form-id" and compare it to the ID of your cloned form inside HubSpot.
  • If the wrong form ID is appearing, the module isn't updating properly.
• Fix:
  • Delete the form module, republish without any form, then add it back and republish again.

4. Embedded Form vs. HubSpot Form Module

• Issue: If you’re using an embedded JavaScript form (<script> tag), it may still be pointing to the old form.
• Test:
  • If your form is embedded via HubSpot’s embed code, check that it’s pulling the correct form.
• Fix:
  • Delete the embed code, republish, then re-add the new embed code.

5. HubSpot CDN Delay

• Issue: HubSpot uses a CDN (Content Delivery Network) that caches live page versions.
• Fix:
  • Make a small change to the page’s content (like adding a space in the text), then save and republish.
  • This often forces HubSpot’s servers to refresh the live version.