Subdomain setup issue: One works, one doesn't
SOLVE
2 Accepted solutions
Subdomain setup issue: One works, one doesn't
SOLVEHi @Ceej,
Could you try using https://mxtoolbox.com/ to check if the CNAME for email subdomain has propagated worldwide?
Glad I could help.
Solving HubSpot puzzles is what we do.
Ernesto // GiantFocal
Found this answer helpful?
Marking it as the solution helps both the community and me - thanks in advance!
Solving HubSpot puzzles is what we do.
Ernesto // GiantFocal
Found this answer helpful?
Marking it as the solution helps both the community and me - thanks in advance!
Subdomain setup issue: One works, one doesn't
SOLVEHey y there @Ceej and welcome to the Community. Looks like you've got some good advice so far - I'd have said the same thing @GiantFocal said about the time. But two weeks is a long time.
Have you used DNS checkers and reviewed all proxy HubSpot settings? If your engineer has, then if it were me, I'd delete and try again.
FWIW, I did find these ideas in some light research, also.
- Flush DNS: Clear local resolver and browser cache, as well as flush public DNS relays (rarely necessary, but can eliminate local propagation issues).
- Verify with a Test Record (I epsecially like this one): Temporarily point email.xxx to a simple CNAME like “example.com” and check propagation independently of HubSpot. If even that doesn’t resolve, the problem is definitely at the DNS/provider level.
- Check with Your Registrar: If propagation issues persist longer than 24–48 hours and a working config doesn’t resolve the issue, open a ticket with your DNS provider.
Hopefully that helps!
Did my answer help? Please "mark as a solution" to help others find answers. Plus I really appreciate it!
I use all tools available to help answer questions. This may include other Community posts, search engines, and generative AI search tools. But I always use my experience and my own brain to make it human.
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Subdomain setup issue: One works, one doesn't
SOLVEHey y there @Ceej and welcome to the Community. Looks like you've got some good advice so far - I'd have said the same thing @GiantFocal said about the time. But two weeks is a long time.
Have you used DNS checkers and reviewed all proxy HubSpot settings? If your engineer has, then if it were me, I'd delete and try again.
FWIW, I did find these ideas in some light research, also.
- Flush DNS: Clear local resolver and browser cache, as well as flush public DNS relays (rarely necessary, but can eliminate local propagation issues).
- Verify with a Test Record (I epsecially like this one): Temporarily point email.xxx to a simple CNAME like “example.com” and check propagation independently of HubSpot. If even that doesn’t resolve, the problem is definitely at the DNS/provider level.
- Check with Your Registrar: If propagation issues persist longer than 24–48 hours and a working config doesn’t resolve the issue, open a ticket with your DNS provider.
Hopefully that helps!
Did my answer help? Please "mark as a solution" to help others find answers. Plus I really appreciate it!
I use all tools available to help answer questions. This may include other Community posts, search engines, and generative AI search tools. But I always use my experience and my own brain to make it human.
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Subdomain setup issue: One works, one doesn't
SOLVESubdomain setup issue: One works, one doesn't
SOLVE@Ceej 😂 maybe not the edge of our seats, but it's always helpful to update threads with solutions for sure! 😊
And as always, happy to help!
Did my answer help? Please "mark as a solution" to help others find answers. Plus I really appreciate it!
I use all tools available to help answer questions. This may include other Community posts, search engines, and generative AI search tools. But I always use my experience and my own brain to make it human.
| |||||||||||||||||||
Subdomain setup issue: One works, one doesn't
SOLVESubdomain setup issue: One works, one doesn't
SOLVEGlad to hear you solved it, and so quickly, @Ceej!
Did my answer help? Please "mark as a solution" to help others find answers. Plus I really appreciate it!
I use all tools available to help answer questions. This may include other Community posts, search engines, and generative AI search tools. But I always use my experience and my own brain to make it human.
| |||||||||||||||||||
Subdomain setup issue: One works, one doesn't
SOLVEHi @Ceej
Thank you for reaching out to the Community!
I'd like to invite some community members who are subject matter experts to join this conversation.
@Mike_Eastwood @Gaurav_Aggarwal @danmoyle - Would you be able to share any insights on this? Your expertise would be greatly appreciated.
Best,
Victor
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Subdomain setup issue: One works, one doesn't
SOLVEHi @Ceej,
Could you try using https://mxtoolbox.com/ to check if the CNAME for email subdomain has propagated worldwide?
Glad I could help.
Solving HubSpot puzzles is what we do.
Ernesto // GiantFocal
Found this answer helpful?
Marking it as the solution helps both the community and me - thanks in advance!
Solving HubSpot puzzles is what we do.
Ernesto // GiantFocal
Found this answer helpful?
Marking it as the solution helps both the community and me - thanks in advance!
Subdomain setup issue: One works, one doesn't
SOLVESubdomain setup issue: One works, one doesn't
SOLVEHi @Ceej,
How long has it been since the email.xxx subdomain's CNAME was updated?
Even though it doesn't happen often, DNS propagation can take 48 to 72 hours.
Glad I could help.
Solving HubSpot puzzles is what we do.
Ernesto // GiantFocal
Found this answer helpful?
Marking it as the solution helps both the community and me - thanks in advance!
Solving HubSpot puzzles is what we do.
Ernesto // GiantFocal
Found this answer helpful?
Marking it as the solution helps both the community and me - thanks in advance!
