SSL Activation not happening despite DNS record amends

[Nicawe]

Hello, I have started a free account and trying to setup a website for my domain www.ninakathrin.com and ninakathrin.com.  I have updated my DNS and verified the domain in HubSpot, under settings > Domains & URLs. HubSpot is reporting the following:

"SSL activation for www.ninakathrin.com is complete. Your website is secure."

and

"SSL activation for ninakathrin.com is processing. Stay tuned, it may take up to 4 hours to complete"

It's been showing these messages for over 24 hours now.

I have already contaced my domain provider HostGator again to update my DNS according to a remedy you suggested for another user with the same issue:

"

If you have not done it yet, in your DNS provider, please access your CAA record.
- Edit the CAA record to include Google Trust Services with a flag, a tag, and a value:
flag: 0
tag: issue
value: pki.goog

The record should read: 0 issue ‘pki.goog’
"
But when I contacted HostGator, they said they had limited access to the resources.

Since this remedy did not fix the issue for the other user (July 12 2023), and in their case your team went ahad and fixed it manually, could you please do the same for me?

I didn't have this issues when I tried another website builder a while ago, but really would prefer to stay with Hubspot!

Thank you so much in advance!

Best wishes,
Nina

Since it has been several days and it is still processing, I am wondering if there is something on my end I still need to do?

[Jigar_Thakker · Accepted solution]

Hey @Nicawe 

You can try adding a custom SSL certificate to your HubSpot account Kindly go through this article: https://knowledge.hubspot.com/domains-and-urls/add-a-custom-ssl-certificate-to-your-account 

Let me know if you have any follow-up questions.

If my post was helpful in addressing your query, Support the community by indicating it as the solution.

[Nicawe]

Thank you so much for your help! I'd like to avoid the option provided
since I am only trying out Hubspot for now and want to upgrade if and when
I feel more familiar and savvy with it.

I am wondering, if I disconnect the current domain that I have purchased
via HostGator in my Hubspot account and then purchase a brand new domain
via Hubspot directly, will that enable me to use the free SSL provided by
the free Hubspot website builder, the one via Google Trust Services?

And if so, will the SSL then work automatically or will I have to do
anything complicated again?

Thanks so much for your help!