Removing HubSpot branding

[asaaheim]

Hi there, we have a Marketing Hub Professional with 3 paid seats and Sales Hub Professional with 1 seat. Still, the HS branding sticks with us in our website (Built with Hubspot) as well as at the bottom of the meeting scheduler. 

How may we remove this HS-branding?

Thank you!

[asaaheim · Accepted solution]

So - it really feels like this was user error on my end - as in I did not know enoug about the HubSpot eco system.

First and foremost, it seems the meeting scheduler is tied to the Sales Professional and above tier, and that seat had not been assigned in our account, so we will wait to see how that goes when we are ready to go live.

As for the website branding - though, not the answer we really wanted, it is still an answer. It appears you have to have the Content Hub in order to remove the website branding. Interesting sales approach. We'll have to see what that monthly cost is, before moving forward.

Anyways, thanks for your replies.

/Anna

[karstenkoehler]

Hi @asaaheim,

Could you confirm that the users who are creating the meeting links have an assigned paid seat? A paid subscription in general does not remove branding for all users.

If these users have a paid seat, then I'd recommend reaching out to HubSpot support in-app directly, via chat or email, to clarify. This might be a bug.

Best regards

[asaaheim]

Thanks for a very quick reply - yes, both (we are two users) are assigned paid seats, and our site is even hosted inside HubSpot. Also, I cannot seem to find the right place to reach out to support inside the app.hubspot.com, thus I chose to post here. Instructions are welcome.

Again, thank you for your swift response.

/Anna

[karstenkoehler]

@asaaheim you can access HubSpot support via the ?-icon in the top menu bar (upper right). You should either see an option to select "Email support" or an empty field where you can type a question. HubSpot is experimenting with deflecting queries to AI so you might have to click away an AI generated response first, either directly or in your inbox.

[asaaheim]

OMG - I must be partly blind. I don't know why, but I really did not see that question mark until now. I'll check with support and check back here to let you know what was our solution (Because I really appreciate it when others post their solutions in forums such as this).

Thank you.

/Anna