Redirect to External URL without CMS Platform

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Occasional Contributor

Hi there, 
We recently dropped our Marketing CMS as it didn't suit our needs for our small business. We had several blogs & landing pages hosted through Hubspot. we transferred over the pages into our Shopify website until such time we find a suitable non-E Commerce website. URL redirects weren't set up and we now have broken URLs in external websites. Is there a way of setting up URL redirects without the CMS platform? 

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Regular Advisor

With your domain now pointed at Shopify you would have set this up with them.  I would reach out to their support to see what options you have available.

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Regular Advisor

Here's a simplified version of what is happening.

 

You have a domain, that is hosted at a third party (Godaddy? or another registrar).  The registrar simply holds your domain and then the DNS tells it which server to read from.  Previously in your scenario this would have been Hubspot.  However, when you pointed the DNS to Shopify they now control the domain.  So what you have done is not as simple as moving within the same office building (ie: Suite 200 to Suite 100).  That would be like moving from one Hubspot account to another.  In that case Hubspot would just forward your mail because the DNS is already pointing to them.

 

In your instance, you moved even as close as down the street.  So while you might have the same postal service delivering mail, the new landlord has to redirect the mail to you in your new building, in your case this is Shopify. Because they now have DNS pointed at them, redirects have to be setup at their end to catch the bad URLs because they are collecting all your forwarded mail regardless if someone is referencing your old Suite number at the building.  If you tried to setup this redirect at Hubspot, they have no way of receiving the bad mail to begin with because they are no longer collecting your mail from the postal service. 

 

So unfortunately, this is still a Shopify issue at the moment to be able to setup redirects to catch the bad URLs as the DNS is pointing at them.  If they are unable to help you setup redirects, can you explain what area is the biggest pain point with bad URLs?  The answer might be hosting that somewhere else. For instance, if the blog is generating issues, you might be better setting up a quick Wordpress install to migrate your blog to on a webhost where you can control redirects yourself to catch the bad URLs.

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Highlighted
Solution
Regular Advisor

With your domain now pointed at Shopify you would have set this up with them.  I would reach out to their support to see what options you have available.

View solution in original post

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Occasional Contributor

Thanks for the reply. 

I first contacted Shopify to try to resolve this issue but as they said as the domains originated from Hubspot to contact Hubspot to resolve this issue. Where to from here? 

0 Upvotes
Highlighted
Solution
Regular Advisor

Here's a simplified version of what is happening.

 

You have a domain, that is hosted at a third party (Godaddy? or another registrar).  The registrar simply holds your domain and then the DNS tells it which server to read from.  Previously in your scenario this would have been Hubspot.  However, when you pointed the DNS to Shopify they now control the domain.  So what you have done is not as simple as moving within the same office building (ie: Suite 200 to Suite 100).  That would be like moving from one Hubspot account to another.  In that case Hubspot would just forward your mail because the DNS is already pointing to them.

 

In your instance, you moved even as close as down the street.  So while you might have the same postal service delivering mail, the new landlord has to redirect the mail to you in your new building, in your case this is Shopify. Because they now have DNS pointed at them, redirects have to be setup at their end to catch the bad URLs because they are collecting all your forwarded mail regardless if someone is referencing your old Suite number at the building.  If you tried to setup this redirect at Hubspot, they have no way of receiving the bad mail to begin with because they are no longer collecting your mail from the postal service. 

 

So unfortunately, this is still a Shopify issue at the moment to be able to setup redirects to catch the bad URLs as the DNS is pointing at them.  If they are unable to help you setup redirects, can you explain what area is the biggest pain point with bad URLs?  The answer might be hosting that somewhere else. For instance, if the blog is generating issues, you might be better setting up a quick Wordpress install to migrate your blog to on a webhost where you can control redirects yourself to catch the bad URLs.

View solution in original post

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Occasional Contributor

Good idea Ben. Thanks for that explanation. Sometimes us laypeople don't quite get the technical terms/understanding so it's always good to get a simple explanation.