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soniarottenberg
Member

Phone number not showing properly

SOLVE

Hello there, 

 

I'm currently building a small funnel composed of several landings.

On the first one, I want to display a phone number in case a person does not want to go through it and call us directly. But the number I wrote "Hubspot Side" is different than the one which is displayed "live". It looks like it's been replaced. 

What I want (and wrote in Hubspot)What I want (and wrote in Hubspot)what I see livewhat I see live

It tried to put it in a <p> and in a <a> tag but it won't work. Any input on this matter ? 

 

Thanks a lot

 

Best Regards 

 

0 Upvotes
1 Accepted solution
MatthewShepherd
Solution
Key Advisor

Phone number not showing properly

SOLVE

Hi @soniarottenberg 

This is likely due to a call tracking script replacing the phone number dynamically. If this is for the domain mentioned in your other community posts, epargne-salariale.epsor.fr, you have a Website call metrics snippet firing on the site, likely linked to Google Adwords, which could be causing this.

 

hs-call-tracking.PNG

This should only be switching phone numbers once you have clicked on a Google ad for your site. If you clear your cookies for the site this should stop this from happening.

 

p.s. you might already be aware of this but in the screenshot above there is an error with your Google Analytics tracking snippet so you might want to verify your tracking is working.

 

Matthew Shepherd

Freelance HubSpot Consultant
CRM Consultant | SEO Specialist

Did my post help answer your query?Help the community by marking it as a solution.

View solution in original post

1 Reply 1
MatthewShepherd
Solution
Key Advisor

Phone number not showing properly

SOLVE

Hi @soniarottenberg 

This is likely due to a call tracking script replacing the phone number dynamically. If this is for the domain mentioned in your other community posts, epargne-salariale.epsor.fr, you have a Website call metrics snippet firing on the site, likely linked to Google Adwords, which could be causing this.

 

hs-call-tracking.PNG

This should only be switching phone numbers once you have clicked on a Google ad for your site. If you clear your cookies for the site this should stop this from happening.

 

p.s. you might already be aware of this but in the screenshot above there is an error with your Google Analytics tracking snippet so you might want to verify your tracking is working.

 

Matthew Shepherd

Freelance HubSpot Consultant
CRM Consultant | SEO Specialist

Did my post help answer your query?Help the community by marking it as a solution.