My URL does not load properly.

[DVeti]

whenever I type in certiquals.com I get the following message:

This page is unavailable.

If you believe this is a mistake, please contact the website owner.

However when I enter: https://www.certiquals.com/en-gb/

The link works. Why am I getting this error?

[TomM2 · Accepted solution]

Hey @DVeti looks like you don't have a page published under the url "certiquals.com" in HubSpot. It looks like you might have set your domain as GB English and turned on the feature to add the prefix slug to pages on your domain. 

More info on that here. 

You need to make sure you've set your page url as being on this domain (IE nothing after the /) 

Then I would check your page isn't a multi language page. Then check the initial KB article I linked on the slugs you've set for your domains! 

[LHernandez89]

Hi @TomM2 

I wondered if you could assist on the same issue as the original poster? I checked my prefix slug settings, and none were turned on, though the "Enable Language Specific Redirects" was on. Shutting it off didn't fix it. 

When I go to try to change the URL itself on my webpage on the website editor, the slug part is greyed out and hovering over it gives some info as follows:  "The language slug is automatically set by the page's language. It does not display if your page's language is the same as the domain's default language."  But that is untrue, it is displaying in mine, and only if I type it in with the /en-us ending will my live website pull up. If I don't add that to the back, then my website chiquitalilita.com  shows as it being unavailable. Totally fine at chiquitalilita.com/en-us  .What would you recommend?

[TomM2]

Hey @LHernandez89 do you have en-us as your primary language and the slug turned off? This sounds like a different issue so I'd recomend opening a new post about it as this one is pretty old! 

[BérangèreL]

Hi @DVeti,

Thanks for your post on the Community! I am sorry to see that your page is not displaying.

I just checked and on my side, when I go to "https://certiquals.com/", I am getting "This page is unavailable. If you believe this is a mistake, please contact the website owner.".

And when I go to "https://www.certiquals.com/en-gb/", I am getting "This site can’t be reachedwww.certiquals.com’s server IP address could not be found. ERR_NAME_NOT_RESOLVED".

I understand that you connected your domain to HubSpot. If that's not the case, please let me know.
do you have any errors coming up in HubSpot reagrding the DNS?

I'd like to share this article "Root domain not loading" that might be of interest.

I also found some threads that might help you:

- The solution from @TomM2 on this post "Domain is working but Page not found"
- The solution from @TomM2 on this post "Landing page URL issue"
- "Having issues connecting your domain to HubSpot?" from my colleague @jieyintan 

I'd like to have out Top Experts join this discussion: Hi @Jnix284, @TomM2 and @EmmaAtKiwi do you have suggestions to help @DVeti, please?

If anybody else has anything to add and/or share, please feel free to join in the conversation 🙂

Thanks a lot ❤️ and have a brilliant day!

Best,
Bérangère