Moved website to HubSpot Free CMS, home page only loads if I type: https://
I just started creating a website on the HubSpot Free CMS. My homepage only opens if I type in https://mywebsite.com. If I type in mywebsite.com or www.mywebsite.com I get a message that Safari can't connect to the server. Before I was using weebly and typing mywebsite.com would open my website. I'm thinking I should be the same with HubSpot. Does anyone know how I might be able to fix this?
This could be a browser issue - do you see the same behaviour if you try to access the website in a private window in Safari? You could also try going through the troubleshooting steps in this help article.
Have you also tried accessing the website in a different browser - Google Chrome or Mozilla Firefox?
It would be great if you could share the URL of your website here to see if we can reproduce the behaviour. Thank you!
Cheers Mia, Community Team
HubSpot’s AI-powered customer agent resolves up to 50% of customer queries instantly, with some customers reaching up to 90% resolution rates. Learn More.
Moved website to HubSpot Free CMS, home page only loads if I type: https://
Hi Mia,
Thanks or your response. The issue seemed to correct itself before I got a chance to try your solution. In that time I deleted and recreated my DNS A records. So it could have been a bad A record. I don't know if that would explain the problem. Since then, I tried your recommendation of checking on different browsers and it seems to be opening with all of them. Thanks again for your help.
Moved website to HubSpot Free CMS, home page only loads if I type: https://
That's great to hear @TheTrev, thank you for letting me know!
Cheers Mia, Community Team
HubSpot’s AI-powered customer agent resolves up to 50% of customer queries instantly, with some customers reaching up to 90% resolution rates. Learn More.