Live Chat is not working on Wordpess site

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New Contributor

Hello,

 

I have installed en connected de Hubspot plugin but it does'nt show on the frontside.

I tried everything even cleared my cache, but still not working.

 

 

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Accepted Solutions
Solution
Regular Advisor

Your Google Tag Manger is failing to load.  It's likely that your Hubspot code is within that causing this issue.  I would verify the code for GTM on your page and make sure that is not returning any errors before proceeding any further.

 

Screen Shot 2020-10-13 at 9.20.37 AM.png

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3 Replies 3
Regular Advisor

Can you post a link to a page in question?  It's possible something on your site is conflicting with the live chat, but without seeing a live page we will not be able to make a determination.

New Contributor
Solution
Regular Advisor

Your Google Tag Manger is failing to load.  It's likely that your Hubspot code is within that causing this issue.  I would verify the code for GTM on your page and make sure that is not returning any errors before proceeding any further.

 

Screen Shot 2020-10-13 at 9.20.37 AM.png

View solution in original post