Landing Pages and Forms - NOT updating

SOLVE
ELaird
Member

I need help. 

 

It seems that my form "ThankYou" message and Landing page "ThankYou" message are not in sync. And my follow up email is not sending.

 

I created a form on Hubspot and then created a landing page  (still on Hubspot) with the form embedded. However, the "ThankYou" message and follow up email, don't seem to be working. 

 

This is what I have set up as my form "ThankYou" message.

ELaird_0-1614255519533.png

Yet - this is what I see as "ThankYou" message when I complete the form on the landing page.

ELaird_1-1614255519381.png

 

And I receive no follow up email event though I have it enabled. 

 

Screenshot 2021-02-25 at 12.21.02.png

 

Any help would be greatly appreciated.

 

Thanks

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1 Accepted solution

Accepted Solutions
ELaird
Solution
Member

This has now been resolved - Thank you everyone who reached out to help. 

View solution in original post

3 Replies 3
ELaird
Solution
Member

This has now been resolved - Thank you everyone who reached out to help. 

View solution in original post

LSPickard
Contributor | Platinum Partner

Hi

 

I took a look using the links that you supplied. When completing the form I and take to a Thank You page (image inserted).  I do not receive any emails. 

 

Have you published the email?

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ELaird
Member

Hiya, 

 

Someone else actually reached out earlier this afternoon and helped. So I should have it all working now. 

Thanks for having a look though. 

 

Thanks!

Ellen

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