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AHill30
Member

I can't see my Facebook Form in Hubspot

SOLVE

I am an admin for our Facebook account and in HubSpot, it shows my account is connected in settings under Ad accounts and Lead Syncing. I see my account under the Lead Syncing tab with the 1 Lead Form I created on Facebook. However - when I go to the Marketing tab, under Lead Capture and Forms, the Form is not there. Any idea why this may be happening? I need to be able to go into the form and see how it's mapping; currently, I cannot do so. Please help! Thanks

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TomM2
Solution
Key Advisor | Partner
Key Advisor | Partner

I can't see my Facebook Form in Hubspot

SOLVE

Hey @AHill30 you should find your lead ad forms under marketing > Social > ads. Facebook lead ads won't be shown under your forms tool. The only forms that will be shown in the forms dashboard are HubSpot forms,HubSpot forms receiving submissions via an api (integrations) Pop-up Forms and Non-HubSpot forms. Ads forms won't shown up in your forms dashboard by design. 

Tom Mahon
HubSpot Expert | Digital Marketing Specialist | Community Champion
HubSpark

Book a meeting

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1 Reply 1
TomM2
Solution
Key Advisor | Partner
Key Advisor | Partner

I can't see my Facebook Form in Hubspot

SOLVE

Hey @AHill30 you should find your lead ad forms under marketing > Social > ads. Facebook lead ads won't be shown under your forms tool. The only forms that will be shown in the forms dashboard are HubSpot forms,HubSpot forms receiving submissions via an api (integrations) Pop-up Forms and Non-HubSpot forms. Ads forms won't shown up in your forms dashboard by design. 

Tom Mahon
HubSpot Expert | Digital Marketing Specialist | Community Champion
HubSpark

Book a meeting

Did my post help answer your query? Help the community (and me) by marking it as a solution.