HubSpot website is not rendering content, seemingly an issue with the Elevate theme. How can we fix?

[PATHI]

Our website (https://pathi.ie/) is no longer showing any of our content or navigation. We have tested across numerous devices, both mobile and desktop, and browsers. I have also tried unpublishing and re-publishing the homepage to no avail.

I see that the errors appear to be tied to the Elevate theme we are using. How can we fix this?

[TomM2 · Accepted solution]

Hey @PATHI it's definitely an issue with the theme, I can see errors displaying in the HTML:

Did you customise the theme at all through your design manager? If so I would recomend returning to a previous revision of your theme through the design manager to avoid this. 

@MiaSrebrnjak is it possible to get the elevate theme re-installed on this customers portal? It looks like there seems to be a missing component. 

[TomM2 · Accepted solution]

Hey @PATHI it's definitely an issue with the theme, I can see errors displaying in the HTML:

Did you customise the theme at all through your design manager? If so I would recomend returning to a previous revision of your theme through the design manager to avoid this. 

@MiaSrebrnjak is it possible to get the elevate theme re-installed on this customers portal? It looks like there seems to be a missing component. 

[MiaSrebrnjak · Accepted solution]

Thanks for flagging @TomM2! 

Sending this to our product experts to investigate, I'll be in touch @PATHI!

Cheers
Mia, Community Team

[PATHI]

Thanks both! It appears to be resolved now!

[MiaSrebrnjak]

Glad to hear that! Thanks for letting us know, @PATHI!