Blog, Website & Page Publishing

MikhailK
Contributeur | Partenaire solutions Diamond
Contributeur | Partenaire solutions Diamond

How to disable Drift integration?

Résolue

Hi! I had Drift chat for a few months on our portal and decided to switch to Hubspot chat. 

After deleting Drift from Integrations/My Integrations its code is still on the pages. 

I tried everything - republishing templates, unpublish/publish pages, checked scripts everywhere - nothing. It still shows up and here's the code that initiates it: 

 

Screen Shot 2018-05-16 at 9.35.38 PM.png

Any idea how I can remove it finally?

0 Votes
1 Solution acceptée
MikhailK
Solution
Contributeur | Partenaire solutions Diamond
Contributeur | Partenaire solutions Diamond

How to disable Drift integration?

Résolue

The code finally disappeared... might be CDN/caching problems...

Voir la solution dans l'envoi d'origine

11 Réponses
JohnH202020
Membre

How to disable Drift integration?

Résolue

I've got the same problem and cannot remove Drift. 

 

Where is that code so I can go into the HTML and delete it?

0 Votes
LollipopRob
Contributeur

How to disable Drift integration?

Résolue

Looks like I made the mistake of changing the setting on the 'Default setting for all domains' and thinking this would do the same for all domains

Click the blue dropdown shown in the screenshot and ensure you have the Drift checkbox unchecked for each domain

2020-07-03_14-36-37.png

0 Votes
roisinkirby
Équipe de développement de HubSpot
Équipe de développement de HubSpot

How to disable Drift integration?

Résolue

Hey @MikhailK is this page/site hoted with HubSpot? Are you / do you have access to the developer who orginially embedded this code? Lastly, have you reached out directly to Drift support?

0 Votes
MikhailK
Contributeur | Partenaire solutions Diamond
Contributeur | Partenaire solutions Diamond

How to disable Drift integration?

Résolue

I've developed this page by myself (using template from marketplace). There's no Drift code embedded there. It was added by Drift integration which I disabled in Hubspot. But script code still left there. When taking look at the html code of the page it is showing that scirpt goes after template code and it has comments "added by Drift integration". 

I've contacted Drift support but they don't reply (maybe because I already cancelled account there)

0 Votes
roisinkirby
Équipe de développement de HubSpot
Équipe de développement de HubSpot

How to disable Drift integration?

Résolue

 Thanks for the extra context @MikhailK. In truth, I'm not sure if/what HubSpot can do / control here but let me dig into this further. 

0 Votes
MikhailK
Solution
Contributeur | Partenaire solutions Diamond
Contributeur | Partenaire solutions Diamond

How to disable Drift integration?

Résolue

The code finally disappeared... might be CDN/caching problems...

melanieseifert
Contributeur

How to disable Drift integration?

Résolue

I'm not sure if this is really a solution.  We have disabled our Drift Integration a couple months ago and the code still appears within our source html as well.... so clearly disabling the integration does not remove the inserted code.

0 Votes
roisinkirby
Équipe de développement de HubSpot
Équipe de développement de HubSpot

How to disable Drift integration?

Résolue

Thanks for sharing the update @MikhailK!

0 Votes
Nuutti
Participant

How to disable Drift integration?

Résolue

I'm having the same problem. Hopefully, it will vanish by itself as well. Yet, if someone has ideas how to speed it up, let me know.

0 Votes
LollipopRob
Contributeur

How to disable Drift integration?

Résolue

Hi Nuutti, did it dissppear for you too?

0 Votes
Nuutti
Participant

How to disable Drift integration?

Résolue

The chat disappeared after some more tuning on Drift but the code seems to be still there.