How can I change the 404 Error Page?

[jliu88]

I am looking to customize the look of the 404 Page. How can I do that?

[LPletzer]

Hi! Is there a way to have my HS 404 page redirected to the 404 page of my website?

[Mike_Eastwood]

Hi @LPletzer 

Technically you could redirect the 404 page to another 404 page but for a user that may feel like you're taking them somewhere they weren't expecting, it may even come across as manipulative. So I wouldn't recommend it.

Instead, I would design a 404 page with useful links, content, maybe even a chat.

Have fun

Mike

[LPletzer]

Yes, I have a custom 404 page on my website, that is what I was looking to redirect to. I'm all set now, thank you. And thank you to @BérangèreL! 

[BérangèreL]

Hi @LPletzer,

Thank you for reaching out to the Community!

I understand that you want to set up a redirect from you HubSpot 404 page to your external 404 page, is that correct, please?

First, I'd like to share this article "Create and manage URL redirects" that might help you!

I also wanted to invite a couple of subject matter experts to this conversation @Phil_Vallender, @ChristinaKay and @louischausse, do you have any suggestions to help @LPletzer, please?

If anybody else has anything to add and/or share, please feel free to join in the conversation 🙂

Thank you and have a lovely day!

Best,
Bérangère

[Mike_Eastwood · Accepted solution]

Hi @jliu88 

You can customise your "System" Pages (e.g. 404) if you have Marketing Pro or Enterprise, or CMS Hub Pro or Enterprise.

If you have Starter or Free tiers the option will be unavilable.

Please let me know if you would like to upgrade to Pro.

Mike

[DAlgieri]

Thank you, but this is quite challenging! The default system page looks nothing like my design—the footer is incorrect, there are no functioning links, and so on. I'm using the Starter plan and am fairly new to this. How am I expected to build a system page from scratch? I find this issue rather frustrating, and it’s making me reconsider moving forward with my plan. Upgrading for such a minor issue feels unreasonable. It's really disappointing.