Home page is giving 404 error for days now

[VeeraA]

My home page hasn't worked for many days now, while my other pages work fine. I have tried every instruction given to others with the same issue, and none of it is working. What to do?

[Jnix284]

UPDATE from HubSpot Support (ticket #15668088) 1:30 PM CDT

The engineering team deployed a fix to the system this morning that resolved the issue, this should also help the majority of portals that were experiencing this issue.

[Jnix284]

@VeeraA since your other pages are working, it isn't a DNS issue and comes down to one of the settings in HubSpot. It sounds like your home page has text in the content slug like "home" that would cause it to appear at /home instead of on your root domain. It could also be that there is a language set for the individual page. Can you check the page settings for your home page and share a screenshot?

[VeeraA]

Hi,

thank you for the suggestions, but they were not the problem. I didn't have a content slug and I don't think my page has been set to a specific language (I'm not sure if I checked from the right plca though, but I'm adding a screenshot so please let me know if I need to check another place).

[Jnix284]

Thank you for the screenshot @VeeraA, this does look propertly configured and I've confirmed that I also get a 404 for this URL. Can you share a URL from another page that is live/working? 

[VeeraA]

Sure, here's one: https://www.sofitamarketing.fi/palvelut. All of them work except the home page.

[Jnix284]

Thank you @VeeraA this is really strange indeed - it looks like you have everything properly configured. I've tried every variation of URL to see if there was a redirect issue or something else going on. It's strange because it's a 404 error and not a 500/server error. 

Can you edit the page and publish again? This might be enough to push the change through to the server and make it visible again.

[VeeraA]

Do you mean edit and update or should I unpublish and republish? I now did the former, and it hasn't worked yet. 

[Jnix284 · Accepted solution]

@VeeraA unpublish and republish, sorry for the confusion!

[SBounceZone]

I just tried this solution and it worked for me. thank you.

[Jnix284]

@SBounceZone I'm glad this workaround fixed the issue for you - I have an open ticket with HubSpot to see what is causing the issue. If your website goes offline again, please send additional details here or by PM (I'll need your website URL for the page that returns 404 after it was already published/live)

[VeeraA]

Yes, that worked! Thank you very much 😊

[Jnix284]

You're welcome @VeeraA, I'm so glad you got it working again!