Blog, Website & Page Publishing

Loveoverit
Member

Free Landing Page Preview Not working

I am trying to publish a preview of my landing page and I am getting this error

Our website provider is having trouble loading this page.

They're working on resolving the issue. Thank you for your patience.

In the meantime, you can refresh this page or go back to the previous page.

 

Link:
https://8322339.hs-sites.com/teaches-promo?hs_preview=dtEmSENS-34441226920

0 Upvotes
5 Replies 5
davidls7
HubSpot Employee
HubSpot Employee

Free Landing Page Preview Not working

Hi there, 

I'm sorry to see you're having issues.

I am looking at the page and the error is a 404, as the message says our host to working on a resolution but a couple of things you might want to try are: 

1. Clearing your cache, trying an incognito/private window
2. Creating a clone of the page and then attempting to preview it again. 
3. Trying an alternative browser and seeing if the issue persists.
4. If you are working on a draft page try publishing it and reattempting the preview. 

5. Wait for a resolution from the host.

You also have the option of previewing in the app if the share link and new window options are out of action. 

Let me know how that goes for you,
- David

David Leonard-Scully
Loveoverit
Member

Free Landing Page Preview Not working

Thankd, David.. but no luck. 

 

You mentioned opening it in the app.. not sure how to do that. 

 

Also, what does "wait for a resolution from the host" mean?

 

0 Upvotes
davidls7
HubSpot Employee
HubSpot Employee

Free Landing Page Preview Not working

That's a shame,

I'll start with the easier explanation, 
"wait for a resolution from the host" means waiting for the people who look after our hosting to fix the issue on this page. 

On your second question 

To get in the in app previewer you visit the page, in this case "teaches promo",  click the orange edit button to get to the editor. In the editor you will see a button in the right near the top of the screen that says preview. When you click that button a modal window pops up that allows you to view in Mobile, Desktop and Tablet Views. 

If the in app preview window is also broken you can contact our support team who will be able to take this problem up a level to the product team. Hopefully it wont come to that. Let us know when you can see the preview. 

David Leonard-Scully
0 Upvotes
Loveoverit
Member

Free Landing Page Preview Not working

Ahh.. gotcha. 

 

So, is there any way to see the status of the issue with the host or to prompt the host team to take a look?

0 Upvotes
davidls7
HubSpot Employee
HubSpot Employee

Free Landing Page Preview Not working

Hi again, 

The best way to move this forward is to contact support who  createa case that you can follow and they will be better placed to escalate to the correct internal team if it has not already been picked up over the weekend. 

You can contact support in a number of ways: 
https://blog.hubspot.com/customers/hubspot-support-channel-contact#:~:text=Call%20Us,888%2D482%2D776....

Please let me know when it's resolved. 

David Leonard-Scully