Blog, Website & Page Publishing

JNovak8
Member

Form Submission Failed

SOLVE

Hello there,

 

I am building a website in webflow. I am using styleable hubspot form. I have a problem with checkbox consent. I am using consent for communication and form submit as consent to process. 
The problem is I am getting a form submission failed error message when the Communication checkbox is not ticked even tho it is not required. I don't know how to fix this, please help.

 

Link to the form: https://gymplanner-af329b.webflow.io/contact-sales


Best regards,

Jure Novak 

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1 Accepted solution
Jnix284
Solution
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Form Submission Failed

SOLVE

Thank you @JNovak8 everything looks properly configured, including how the integration is set to pull in the form from HubSpot. It definitely looks like an issue on the Webflow side, hopefully they can help further!

 


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

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5 Replies 5
TomM2
Key Advisor | Partner
Key Advisor | Partner

Form Submission Failed

SOLVE

Hey @JNovak8  it looks like this isn't a HubSpot form on your page. It looks like a webflow form from checking the source. 

I can see a few classes as "webflowHubSpotform" so it appears to me like this is a third party integration between a webflow form and a HubSpot form. Is this the guide you followed to set up your form? If so this is a third party integration set up by webflow. Essentially this webflow system simply sends data after the submission to the HubSpot form. So HubSpot does not control how the form operates or appears, this would be controlled by the system creating the form. 

 

I'd recomend reaching out to webflow where you created the form to troubleshoot this frontend issue further as your HubSpot system or form won't have any control or affect on this error. 

Tom Mahon
HubSpot Expert | Digital Marketing Specialist | Community Champion
HubSpark

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JNovak8
Member

Form Submission Failed

SOLVE

Hello Tom,

 

the image below shows how I added the form to webflow. 
When I add a new form like this and not do any changes, it is still the same bug with the form. I will contact webflow also to troubleshoot this. 

Best regards,

Jure Novak

JNovak8_1-1712846817234.png

 

JNovak8_0-1712846733577.png

 

JNovak8
Member

Form Submission Failed

SOLVE

Hello Jennifer,

 

thank you for taking your time to help. See the screenshots below. Let me know if u need anything else!

 

Best regards,

Jure 

 

Screenshot_13.png

Screenshot_14.png

0 Upvotes
Jnix284
Solution
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Form Submission Failed

SOLVE

Thank you @JNovak8 everything looks properly configured, including how the integration is set to pull in the form from HubSpot. It definitely looks like an issue on the Webflow side, hopefully they can help further!

 


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

0 Upvotes
Jnix284
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Form Submission Failed

SOLVE

Hi @JNovak8 thank you for the detailed information, I have tested the form and confirmed that when the box is not checked the form submission fails - can you please share a screenshot of the form settings from within HubSpot?

 


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

0 Upvotes