DOMAIN ERROR

[JMichael83]

Hello, I used to have a hubspot account which I had connected my domain studiouniversal.co. I deleted the account for some reason but then when I opened a new account, I am receiving the following error "This domain was added by another HubSpot customer."

Kindly assist me to detach the domain from the dead account so that I can reenable the connection on my new account. I own the domain. Feel free to reach me out on janmikechege@proton.me if you guys get to resolve the matter. Looking to get to subscribe to marketing hub soon.

Jan

[Gaurav_Aggarwal · Accepted solution]

Hey @JMichael83 

To troubleshoot the issue of connecting your domain that was previously connected to a deleted HubSpot account, follow these steps: 

1. Verify Domain Ownership:

   • Make sure you have access to the DNS settings of the domain studiouniversal.co.

2. Contact HubSpot Support:

   • Reach out to HubSpot Support directly, as they can assist you in detaching the domain from the deleted account.
   • Explain the situation, providing any necessary proof of domain ownership if required.

3. Provide Necessary Information:

   • When contacting support, include details such as the domain name (studiouniversal.co), and any relevant information about the previous account.
     
     Get help from HubSpot support or submit a ticket
     
     
   • Once the domain is detached, follow the standard process to connect your domain to your new HubSpot account: https://knowledge.hubspot.com/domains-and-urls/connect-a-domain-to-hubspot