Blog, Website & Page Publishing

amir_kapsr
Participant

DNS issue with chatbot

I am using CloudFront as a reverse proxy with HubSpot, but I am experiencing DNS issues with the chatbot. I have already integrated all the required headers, including HubSpot-Trust-Forwarded-For: true and X-Forwarded-For, any suggestions ? 

0 Upvotes
3 Replies 3
danmoyle
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

DNS issue with chatbot

A little clarification @amir_kapsr if I may. Are you hosting your site in the HubSpot tool, or a separate CMS with CloudFront as the domain host? If that's the case, is the HubSpot Tracking Code in your site? This would allow you to have chat via HubSpot on your site, and on specific pages if you choose. 

 

If not, then I'm curious about the details. I'm happy to ask my team about it if I reach the end of my helpfullness. 

 

Did my answer help? Please "mark as a solution" to help others find answers. Plus I really appreciate it!


Dan Moyle

HubSpot Advisor

LearningOps | Impulse Creative

emailAddress
dan@impulsecreative.com
website
https://impulsecreative.com/
amir_kapsr
Participant

DNS issue with chatbot

Yes we are using Hubspot CMS, so hosting the site on the Hubspot toolchathubspot.png

danmoyle
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

DNS issue with chatbot

@amir_kapsr okay let me check with some of my colleagues. It looks like maybe it's a setting in your domain registrar, but I'll see if I can find more information. 

 

Did my answer help? Please "mark as a solution" to help others find answers. Plus I really appreciate it!


Dan Moyle

HubSpot Advisor

LearningOps | Impulse Creative

emailAddress
dan@impulsecreative.com
website
https://impulsecreative.com/