Blog, Website & Page Publishing

PStinson
Participant

DNS Problem - site continues to disconnect

SOLVE

I'm using the free version of Hubspot for the moment. This is my site: https://stinsontraining.com and the domain provider is Strato. The site was being hosted on Strato before I created the new pages in Hubspot. Then we hooked the site up to Hubspot, but it keeps going down. We've come to the place where it seems Hubspot expects to have a round-robin dns setup, but Strato is not going to allow more than one A record. So now every time the dns cache expires, the site disconnects. Does anyone have any workarounds for this - any info would be appreciated.

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2 Accepted solutions
evaldas
Solution
Guide | Platinum Partner
Guide | Platinum Partner

DNS Problem - site continues to disconnect

SOLVE

Hi @PStinson,

 

It's a bit odd that Strato is not allowing more than one A record. In this situation, there are two solutions that come to mind:

 

  1. Transfer domain to a different registrar that allows more control over DNS records.
  2. Connect your website with the "www" to HubSpot, making it load on "www.stinsontraining.com" - this will require only one CNAME record. Assuming Strato allows you to do forwarding, you could then forward "stinsontraining.com" to "www.stinsontraining.com" from the registrar.

 

Hope this helps!


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evaldas
Solution
Guide | Platinum Partner
Guide | Platinum Partner

DNS Problem - site continues to disconnect

SOLVE

Glad to hear these align with your tech team.

 

In terms of why Round Robin DNS, I have not seen official documentation, but HubSpot is likely using Round Robin DNS for load balancing to distribute incoming web traffic across multiple servers, with the goal of improving performance and reliability.

 

It is unlikely that they will stop this requirement as it's supported on many domain registrars - and if some don't, the simple solution is simply to change registrars. We've launched dozens of websites with various registrars over the years and never encoutered an issue because of it.


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View solution in original post

4 Replies 4
evaldas
Solution
Guide | Platinum Partner
Guide | Platinum Partner

DNS Problem - site continues to disconnect

SOLVE

Hi @PStinson,

 

It's a bit odd that Strato is not allowing more than one A record. In this situation, there are two solutions that come to mind:

 

  1. Transfer domain to a different registrar that allows more control over DNS records.
  2. Connect your website with the "www" to HubSpot, making it load on "www.stinsontraining.com" - this will require only one CNAME record. Assuming Strato allows you to do forwarding, you could then forward "stinsontraining.com" to "www.stinsontraining.com" from the registrar.

 

Hope this helps!


✔️ Did this post help answer your query? Help the community by marking it as a solution.

PStinson
Participant

DNS Problem - site continues to disconnect

SOLVE

hi, I'm just reading your solution from yesterday and I think that is exactly what my tech person was thinking of doing. I have a related question - why is Hubspot even requiring a round-robin dns setup and is it not possible from the Hubspot side to stop that requirement? Just wondering if you or anyone else knows.

0 Upvotes
evaldas
Solution
Guide | Platinum Partner
Guide | Platinum Partner

DNS Problem - site continues to disconnect

SOLVE

Glad to hear these align with your tech team.

 

In terms of why Round Robin DNS, I have not seen official documentation, but HubSpot is likely using Round Robin DNS for load balancing to distribute incoming web traffic across multiple servers, with the goal of improving performance and reliability.

 

It is unlikely that they will stop this requirement as it's supported on many domain registrars - and if some don't, the simple solution is simply to change registrars. We've launched dozens of websites with various registrars over the years and never encoutered an issue because of it.


✔️ Did this post help answer your query? Help the community by marking it as a solution.

PStinson
Participant

DNS Problem - site continues to disconnect

SOLVE

thanks! I will pass this along to my tech team. I hope it helps! Very weary of the constant tech problems.