Connecting an inbox to my site

SOLVE
Handemmet
Member

Hi.

I have 2 websites set up and I have the live chat featured on both. I created 2 separate inboxes. One for site A and one for site B. The problem is that the site A live chat appears on the site B site. How do I fix this? 

I have gone into Settings/Conversations/Inboxes.

Selected the current View: Site B

Connected a new channel.

 

But still get the live chat from site A

 

Thanks for your help!

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1 Accepted solution

Accepted Solutions
PamCotton
Solution
Community Manager

Hello @Handemmet 

 

Since the tracking code will be the same for chat, you will need to edit the targeting rules in each of the chatflows under conversations. After specifying what website pages you would like to target that specific chat you this behavior should be corrected.

 

This knowledge base here contains more information.

 

Kindly,

Pam

Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !




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2 Replies 2
PamCotton
Solution
Community Manager

Hello @Handemmet 

 

Since the tracking code will be the same for chat, you will need to edit the targeting rules in each of the chatflows under conversations. After specifying what website pages you would like to target that specific chat you this behavior should be corrected.

 

This knowledge base here contains more information.

 

Kindly,

Pam

Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !




View solution in original post

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Handemmet
Member

Thanks Pam. That worked perfectly!

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