Cannot connect Domain from SquareSpace - Blocked?

[JHanlon8]

Hello, I have a domain on Squarespace and wanted to use it on HubSpot.  Would I be able to host it here with a Website on a free plan?

On 2nd note, SquareSpace Support stated this:
" After a review, the domain does resolve to the given IP and CNAME, but it's blocked by the Cloudflare network. This means you need to contact Hubspot in order to have this checked, as the given information added to the domain DNS is working.
 
There may be some connection issues related to Hubspot to verify the connection on their end or other required steps from within your Hubspot account.
 
As this is not related to the domain or DNS, I can only ask you to reach out to Hubspot in this case."

I cannot reach anyone with a free plan.

Would love some help or direction,
Thank you

[StepChange · Accepted solution]

With a free plan on HubSpot, you won't be able to host a full website directly; you can only create landing pages using the HubSpot subdomain (e.g., yourcompanyname.hubspotpagebuilder.com). To fully connect and host a custom domain from Squarespace on HubSpot, you would need at least a paid Starter plan.

Regarding the Cloudflare block mentioned by Squarespace, it's likely related to security settings or configurations on HubSpot's end. Since you're on a free plan and can't directly contact HubSpot support, here are a few steps you can try:

1. Check DNS Settings: Make sure your DNS records on Squarespace are correctly set up according to HubSpot's domain connection instructions. Double-check the CNAME and A records.

2. Cloudflare Settings: If you're using Cloudflare, log in to your Cloudflare account and check for any firewall rules or security settings that might be blocking the connection.

3. HubSpot Community: You can also ask for help from the HubSpot Community forum, where other users or HubSpot partners might provide guidance.
   
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