Cannot Access Images

[WallaceWiseOwl]

Hello,

I have been using the HubSpot CRM for a while now.  Today, when I try to send out an email, I cannot access my images for some reason (see attached image).  When I click on the image icon I get this "processing screen" like it is trying to bring up the images but cannot.  I'm not sure what the problem is or how to resolve it.  It's been like this all day.

Any advice?

Thanks

[BrettLanguirand · Accepted solution]

Hello @WallaceWiseOwl,

Welcome to the Hubspot Community, and thank you for your question!

Can you please try clearing your browser's cookies and cache?  If that doesn't work, can you please try using a different browser to see if the problem is isolated to just one browser?  I wasn't able to reproduce the problem in my account so it might take a bit of troubleshooting to get this resolved.  If the problem persists after trying these steps, please let me know.

Thanks,

Brett